:root { --crimson: #8b1e2d; --ink: #222; --muted: #6b6b6b; --line: #e4e0db; --bg: #faf8f5; --ok: #1f7a3f; --warn: #a86b00; --bad: #b3261e; }
* { box-sizing: border-box; }
body { margin: 0; font: 15px/1.5 -apple-system, "Segoe UI", Roboto, Arial, sans-serif; color: var(--ink); background: var(--bg); }
a { color: var(--crimson); }
header.top { display: flex; flex-wrap: wrap; align-items: center; gap: 12px 20px; padding: 10px 20px; background: #fff; border-bottom: 1px solid var(--line); }
.brand { font-weight: 700; text-decoration: none; color: var(--crimson); font-size: 18px; }
.brand span { color: var(--muted); font-weight: 400; font-size: 14px; }
nav { display: flex; flex-wrap: wrap; gap: 4px 14px; flex: 1; }
nav a { text-decoration: none; color: var(--ink); }
nav a:hover { color: var(--crimson); }
.banner { background: #fff4d6; border-bottom: 1px solid #f0d58a; padding: 6px 20px; font-size: 13px; }
main { max-width: 1200px; margin: 0 auto; padding: 20px; }
h1 small, h2 small { color: var(--muted); font-weight: 400; font-size: 60%; }
h2 { margin-top: 28px; }
h2.danger { color: var(--bad); }
.muted { color: var(--muted); }
.err { color: var(--bad); }
table { width: 100%; border-collapse: collapse; background: #fff; border: 1px solid var(--line); }
th, td { text-align: left; padding: 8px 10px; border-bottom: 1px solid var(--line); vertical-align: top; }
th { background: #f3efe9; font-weight: 600; font-size: 13px; }
tr.unverified td { background: #fffaf0; }
.cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(190px, 1fr)); gap: 12px; }
.card { background: #fff; border: 1px solid var(--line); padding: 14px; border-radius: 6px; }
.card b { display: block; font-size: 26px; }
.card span { color: var(--muted); font-size: 13px; }
.card-bad b { color: var(--bad); }
.flash { padding: 10px 14px; border-radius: 6px; margin-bottom: 12px; background: #e9f6ee; border: 1px solid #b8e0c6; }
.flash.error { background: #fdecea; border-color: #f4b8b3; }
.flash.warn { background: #fff4d6; border-color: #f0d58a; }
.btn { display: inline-block; padding: 6px 12px; border: 1px solid #cfc8bf; background: #fff; border-radius: 5px; cursor: pointer; font: inherit; color: var(--ink); text-decoration: none; }
.btn:hover { border-color: var(--crimson); }
.btn-primary { background: var(--crimson); border-color: var(--crimson); color: #fff; }
.btn-danger { background: var(--bad); border-color: var(--bad); color: #fff; }
button.link { background: none; border: 0; color: var(--crimson); cursor: pointer; font: inherit; }
form.inline { display: inline; }
.controls { display: flex; flex-wrap: wrap; gap: 8px; margin: 10px 0 20px; }
.stack { display: flex; flex-direction: column; gap: 8px; max-width: 640px; }
.stack.small { font-size: 13px; }
.narrow { max-width: 420px; }
.row { display: flex; gap: 8px; align-items: flex-start; }
.row textarea, .row input[name=text] { flex: 1; }
.filters { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 14px; align-items: center; }
input, select, textarea { font: inherit; padding: 6px 8px; border: 1px solid #cfc8bf; border-radius: 5px; background: #fff; width: auto; }
label { display: flex; flex-direction: column; gap: 4px; }
label.check { flex-direction: row; align-items: center; gap: 6px; }
textarea { width: 100%; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 30px; }
@media (max-width: 900px) { .grid2 { grid-template-columns: 1fr; } }
dl { display: grid; grid-template-columns: 180px 1fr; gap: 4px 12px; }
dt { color: var(--muted); }
dd { margin: 0; }
.note { background: #fff; border: 1px solid var(--line); border-radius: 6px; padding: 8px 10px; margin: 6px 0; white-space: pre-wrap; }
.meta { color: var(--muted); font-size: 12px; }
.thread { display: flex; flex-direction: column; gap: 8px; margin: 10px 0; }
.msg { max-width: 75%; padding: 8px 12px; border-radius: 10px; background: #fff; border: 1px solid var(--line); }
.msg.out { align-self: flex-end; background: #e8f5e3; }
.msg.out.s-staff, .msg.out.s-staff_app { background: #e6eefc; }
.msg .body { white-space: pre-wrap; }
.choices { display: flex; flex-wrap: wrap; gap: 6px; align-self: flex-end; }
.badge { display: inline-block; padding: 1px 8px; border-radius: 10px; font-size: 12px; background: #eee; }
.b-new, .b-requested, .b-pending { background: #fff1c2; }
.b-human_required, .b-failed, .b-cancellation_requested { background: #fbd5d1; color: #7a1a12; }
.b-human_handling, .b-reschedule_requested { background: #dbe6fb; }
.b-ai_active, .b-sent, .b-confirmed, .b-booking_confirmed, .b-converted { background: #d6f0de; }
.b-closed, .b-cancelled, .b-skipped, .b-resolved { background: #e6e6e6; }
.login { max-width: 360px; margin: 80px auto; background: #fff; padding: 30px; border: 1px solid var(--line); border-radius: 8px; }
.login h1 { color: var(--crimson); margin: 0; }
.login form { display: flex; flex-direction: column; gap: 12px; margin-top: 16px; }
.kb textarea { min-width: 320px; }
.faq { display: grid; grid-template-columns: 1fr 2fr 1fr auto auto auto; gap: 8px; align-items: end; background: #fff; border: 1px solid var(--line); padding: 10px; margin: 8px 0; border-radius: 6px; }
.faq.unverified { background: #fffaf0; }
@media (max-width: 900px) { .faq { grid-template-columns: 1fr; } }
.events { padding-left: 18px; font-size: 13px; }
.pager { display: flex; gap: 20px; margin-top: 10px; }
a.card { text-decoration: none; color: var(--ink); }
a.card:hover { border-color: var(--crimson); }
.b-scheduled { background: #fff1c2; }
.table-wrap { overflow-x: auto; }
.hint { color: var(--muted); font-size: 13px; margin: 0; }
fieldset { border: 1px solid var(--line); border-radius: 6px; background: #fff; padding: 10px 14px; display: flex; flex-direction: column; gap: 8px; }
legend { font-weight: 600; padding: 0 4px; }
/* Phones and small tablets */
@media (max-width: 700px) {
  main { padding: 12px; }
  header.top { padding: 8px 12px; }
  nav { gap: 2px 12px; font-size: 14px; }
  table { display: block; overflow-x: auto; -webkit-overflow-scrolling: touch; }
  th, td { padding: 6px 8px; }
  .cards { grid-template-columns: repeat(2, 1fr); gap: 8px; }
  .card { padding: 10px; }
  .card b { font-size: 22px; }
  dl { grid-template-columns: 1fr; }
  dd { margin-bottom: 6px; }
  .msg { max-width: 92%; }
  .kb textarea { min-width: 0; }
  .row { flex-direction: column; align-items: stretch; }
  input, select, textarea { width: 100%; font-size: 16px; }
  label.check input { width: auto; }
  .btn { padding: 8px 12px; }
}